Helpdesk Software

The key component of any support mechanism is knowledge. The way this knowledge is gained and presented is the job of the software. The choice of the software is then of paramount importance to any service provider. Unfortunately there is not one product to suit all. Companies range in size, what they do, what they make and what services they provide. The most important development, the integration of a web interface component has enabled both technicians and end users to communicate more easily, speeding up the entire process. Many software packages are now 100% web based or at least have some type of web interface. Indeed many customers now expect some degree of self help and find a support service on the web to be both effective and convenient.
There are three ways you can find the correct software package on helpdesklist.com:
1) You can browse through the list below.
2) You can click on column headings to sort the list by feature.
3) You can search for programs that meet your requirements.

We hope you find what you are looking for. Any comments, please send to webmaster@helpdesklist.com

 
  100% Hosting Client       More
Title Web Local ASP Access Users Clients     Cost    Info
 beCyber Software yes yes yes no See Site See Site See Site  
 EasyAccessHelpDesk no yes no yes ∞ ∞ $5999.00  
 LBE Help Desk no yes no yes 5 5 $560.00  
 Web Help Desk yes yes yes yes 5 5 $560.00  
 YellowFish Software yes yes yes yes 3 ∞ $1550.00  
 e-zHelpdesk yes yes no yes ∞ ∞ $3500.00  
  100% Hosting Client       Close
 Title Web Local ASP Access Users Clients     Cost   Info
 Revelation Helpdesk yes yes yes yes 3 ∞ $1550.00  
 Personalized User Interface    Searchable Database Cost shown represents
minimum price for users
listed
 Billable/Non Billable Time    Knowledgebase
 Asset Tracking    Call Escalation
 Reporting    Customer History
 Email Notifications        
 Notes
We built efficiency in every step for Revelation 3.2.5 Helpdesk. Our 100% web-based software gives you the tools that will reveal efficiency you never thought possible for your IT support needs. Revelation 3.2.5 makes it easier and saves time. Log a call in half the time it takes in other systems. See only the information you need. Receive email alerts based on your business rules. Revelation 3.2.5’s powerful management tools help you learn from the past, improve the present and plan effectively for the future.
 Tracker 1 no yes no no ∞ ∞ $9500.00 +  
 Aegis Help Desk no yes no no 5 5 $399.00  
 Help Desk Organizer yes yes no yes ∞ ∞ $495.00  
 HelpDesk Expert yes yes no yes 1 ∞ $2500.00  
 Magic HelpDesk yes yes no yes See Site See Site See Site  
 cs-Live Helpdesk yes yes no yes ∞ 1 See Site  
 AboutMelvin yes yes no yes 100 See Site $699/mo  
 Helpan HelpDesk yes yes yes yes ∞ ∞ $145.00  
 Help + no yes no no 5 ∞ $1400.00  
 c.Support for Microsoft Exchange yes yes no yes 5 1000 $15975.00  
 Fused Solutions yes yes no yes 1 ∞ $1200.00  
 Heat yes yes no yes See Site See Site See Site  
 FM Easy yes yes no yes See Site See Site See Site  
 Athos Pro no yes no no 1 ∞ $550.00  
 AnswerDesk no yes no yes ∞ ∞ $4250.00  
 Close Support 2.6 no yes no no ∞ ∞ $499.00  
 OX - Support 4 yes yes no yes 1 ∞ $499.00  
 TrackMaster G4.2 no yes no no ∞ ∞ $500.00  
 Exchange Help Desk no yes no yes 100 250 $295.00  
 SDS HelpDesk Solutions no yes no yes ∞ ∞ $799.00  
 Cyborg Helpdesk yes yes no yes 3 ∞ $7500.00  
 District HelpDesk yes yes yes yes ∞ ∞ $700 +  
 Watkins Web Trak yes yes no yes ∞ ∞ $1500.00  
 FootPrints yes yes no yes ∞ ∞ $4990.00  
 Visual Helpdesk yes yes no yes 20 ∞ $9500.00  
 Track-Man no yes no yes 5 ∞ $695.00  
 Perfect Tracker yes yes no yes ∞ ∞ $800.00  
 SupportWizard yes yes yes yes 5 ∞ $4000.00  
 TrackWeb yes yes no yes 5 5 $15000.00  
 Liberum HelpDesk yes yes no no ∞ ∞ FREE  
 Sitehelpdesk yes yes no yes 1 ∞ $700.00  
 BridgeTrak yes yes no yes 5 5 $995.00  
 Track-It no yes no yes 5 ∞ $995.00  
 RightNow Web yes yes no yes ∞ ∞ $75000.00  
 psTrack yes yes no yes 10 ∞ $10000.00  
 HelpMaster Pro no yes no yes See Site See Site See Site  
 Prop Web yes yes no yes 1 ∞ $8000.00  
 Total Topdesk no yes no yes ∞ 250 $4750.00  
 Support Key yes yes no yes 5 300 $2999.00  
 Enterprise Support yes yes no yes 10 10 $500.00  
 NetKeeper helpdesk Captain no yes no yes 10 ∞ $2095.00  
 Incident Monitor no yes no yes 3 ∞ $3669.00  
 Simple Help Desk no yes no no ∞ ∞ FREE  
 Tracker yes no yes yes ∞ ∞ $499.00  
 Taskman Pro yes no yes no ∞ ∞ $299.00  
 BigWebDesk yes no yes yes 50 50 $1550/year  
 ExDesk yes no yes yes ∞ ∞ $50/admin/mo  
 HelpTiger Help Desk yes no yes yes 25 1000 $700/mo  
 Hosted Help Desk yes no yes yes 5 ∞ $2125/year  
 InfraActive yes no yes yes See Site See Site See Site  
 InstantService yes no yes yes See Site See Site See Site  
 ISIS Helpdesk yes no yes yes 5 ∞ $2500.00  
 Hosted I-Care yes no yes yes 10 50 $7500/mo  
 Salesforce yes no yes no 1 none $56/mo  
 Simple Support yes no yes yes 1 ∞ $599.00  
 TicketXPert yes no yes yes 1 25 $1550.00  
 Triactive Systems Manager yes no yes no ∞ ∞ $10/mo  
 World Desk Pro yes no yes yes 1 See Site $2900.00  
 IOS/Support yes no yes yes 10 ∞ $600/mo  
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