Helpdesk Software

The key component of any support mechanism is knowledge. The way this knowledge is gained and presented is the job of the software. The choice of the software is then of paramount importance to any service provider. Unfortunately there is not one product to suit all. Companies range in size, what they do, what they make and what services they provide. The most important development, the integration of a web interface component has enabled both technicians and end users to communicate more easily, speeding up the entire process. Many software packages are now 100% web based or at least have some type of web interface. Indeed many customers now expect some degree of self help and find a support service on the web to be both effective and convenient.
There are three ways you can find the correct software package on helpdesklist.com:
1) You can browse through the list below.
2) You can click on column headings to sort the list by feature.
3) You can search for programs that meet your requirements.

We hope you find what you are looking for. Any comments, please send to webmaster@helpdesklist.com

 
  100% Hosting Client       More
Title Web Local ASP Access Users Clients     Cost    Info
 FM Easy yes yes no yes See Site See Site See Site  
 YellowFish Software yes yes yes yes 3 ∞ $1550.00  
 e-zHelpdesk yes yes no yes ∞ ∞ $3500.00  
  100% Hosting Client       Close
 Title Web Local ASP Access Users Clients     Cost   Info
 Revelation Helpdesk yes yes yes yes 3 ∞ $1550.00  
 Personalized User Interface    Searchable Database Cost shown represents
minimum price for users
listed
 Billable/Non Billable Time    Knowledgebase
 Asset Tracking    Call Escalation
 Reporting    Customer History
 Email Notifications        
 Notes
We built efficiency in every step for Revelation 3.2.5 Helpdesk. Our 100% web-based software gives you the tools that will reveal efficiency you never thought possible for your IT support needs. Revelation 3.2.5 makes it easier and saves time. Log a call in half the time it takes in other systems. See only the information you need. Receive email alerts based on your business rules. Revelation 3.2.5’s powerful management tools help you learn from the past, improve the present and plan effectively for the future.
 ISIS Helpdesk yes no yes yes 5 ∞ $2500.00  
 InstantService yes no yes yes See Site See Site See Site  
 HelpDesk Expert yes yes no yes 1 ∞ $2500.00  
 InfraActive yes no yes yes See Site See Site See Site  
 Hosted Help Desk yes no yes yes 5 ∞ $2125/year  
 HelpTiger Help Desk yes no yes yes 25 1000 $700/mo  
 Helpan HelpDesk yes yes yes yes ∞ ∞ $145.00  
 c.Support for Microsoft Exchange yes yes no yes 5 1000 $15975.00  
 Web Help Desk yes yes yes yes 5 5 $560.00  
 Heat yes yes no yes See Site See Site See Site  
 BridgeTrak yes yes no yes 5 5 $995.00  
 AnswerDesk no yes no yes ∞ ∞ $4250.00  
 ExDesk yes no yes yes ∞ ∞ $50/admin/mo  
 OX - Support 4 yes yes no yes 1 ∞ $499.00  
 EasyAccessHelpDesk no yes no yes ∞ ∞ $5999.00  
 cs-Live Helpdesk yes yes no yes ∞ 1 See Site  
 Exchange Help Desk no yes no yes 100 250 $295.00  
 Help Desk Organizer yes yes no yes ∞ ∞ $495.00  
 Track-It no yes no yes 5 ∞ $995.00  
 BigWebDesk yes no yes yes 50 50 $1550/year  
 Perfect Tracker yes yes no yes ∞ ∞ $800.00  
 Visual Helpdesk yes yes no yes 20 ∞ $9500.00  
 Tracker yes no yes yes ∞ ∞ $499.00  
 Fused Solutions yes yes no yes 1 ∞ $1200.00  
 World Desk Pro yes no yes yes 1 See Site $2900.00  
 TicketXPert yes no yes yes 1 25 $1550.00  
 SupportWizard yes yes yes yes 5 ∞ $4000.00  
 TrackWeb yes yes no yes 5 5 $15000.00  
 Sitehelpdesk yes yes no yes 1 ∞ $700.00  
 IOS/Support yes no yes yes 10 ∞ $600/mo  
 FootPrints yes yes no yes ∞ ∞ $4990.00  
 LBE Help Desk no yes no yes 5 5 $560.00  
 SDS HelpDesk Solutions no yes no yes ∞ ∞ $799.00  
 Watkins Web Trak yes yes no yes ∞ ∞ $1500.00  
 Track-Man no yes no yes 5 ∞ $695.00  
 psTrack yes yes no yes 10 ∞ $10000.00  
 Simple Support yes no yes yes 1 ∞ $599.00  
 Incident Monitor no yes no yes 3 ∞ $3669.00  
 Cyborg Helpdesk yes yes no yes 3 ∞ $7500.00  
 Magic HelpDesk yes yes no yes See Site See Site See Site  
 RightNow Web yes yes no yes ∞ ∞ $75000.00  
 Hosted I-Care yes no yes yes 10 50 $7500/mo  
 HelpMaster Pro no yes no yes See Site See Site See Site  
 District HelpDesk yes yes yes yes ∞ ∞ $700 +  
 NetKeeper helpdesk Captain no yes no yes 10 ∞ $2095.00  
 Enterprise Support yes yes no yes 10 10 $500.00  
 Support Key yes yes no yes 5 300 $2999.00  
 Total Topdesk no yes no yes ∞ 250 $4750.00  
 Prop Web yes yes no yes 1 ∞ $8000.00  
 AboutMelvin yes yes no yes 100 See Site $699/mo  
 Simple Help Desk no yes no no ∞ ∞ FREE  
 Tracker 1 no yes no no ∞ ∞ $9500.00 +  
 Triactive Systems Manager yes no yes no ∞ ∞ $10/mo  
 beCyber Software yes yes yes no See Site See Site See Site  
 Taskman Pro yes no yes no ∞ ∞ $299.00  
 TrackMaster G4.2 no yes no no ∞ ∞ $500.00  
 Athos Pro no yes no no 1 ∞ $550.00  
 Salesforce yes no yes no 1 none $56/mo  
 Help + no yes no no 5 ∞ $1400.00  
 Aegis Help Desk no yes no no 5 5 $399.00  
 Liberum HelpDesk yes yes no no ∞ ∞ FREE  
 Close Support 2.6 no yes no no ∞ ∞ $499.00  
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