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Helpdesk Resources: Publications
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| Customer-Effective Web Sites |
| Addresses every component of e-commerce success: content, navigation, applications, information architecture, visual design, technology, and more. Presents 17 rules that every site must follow to attract profitable customers. Softcover. DLC: Web sites--Design. |
| Call Center Magazine |
| Case Studies, News Updates, Articles, and many other great resources for Call Centers and Help Desks. |
| The Complete Help Desk Guide |
| This book will teach you how to create the world's
best-manned or unmanned help desk for technical support - for employees
and/or customers. This book will help you choose the right help desk
software, the best help desk equipment and find the right employees. |
| The Art of Software Support |
| A guide to building and running help desks and
software support centers, with advice on overcoming the crisis mentality,
choosing the appropriate call management model, selecting tools such
as phone and fax systems and customer tracking software, supervising,
and measuring performance. |
| IT Support News |
| IT Support News is a business newspaper edited exclusively for IT service, support, and training professionals. |
| Call Center Management on Fast Forward |
| This book is an absolute must for every call center professional. You will never again be stumped for an answer or business case by your finance or technology folks. |
| Frontier Decision Support Concepts |
| Help Desk, Learning, Fuzzy Diagnoses, Quality Evaluation,
Prediction, Evolution while it provides explanations of underlying
principles and cutting-edge concepts, its main purpose is to provide
managers in business and engineers in industry with practical guidance
to state-of-the-art decision support tools and technology. |
| Customer
Support Management Magazine |
| Support Management is the only enterprise-wide customer relationship management publication, focused on customer service & support, for senior-level and management readership across all vertical industries. |
| A Guide to Computer User Support |
| This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. |
| Customer Service for Dummies |
| Well-written, fun-to-read...An excellent book to make those hard-earned marketing dollars work to your advantage. |
| CIO |
| The Leading Resource for Information Executives. |
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