Software

The key component of any support mechanism is knowledge. The way this knowledge is gained and presented is the job of the software. The choice of the software is then of paramount importance to any service provider. Unfortunately there is not one product to suit all. Companies range in size, what they do, what they make and what services they provide. The most important development, the integration of a web interface component has enabled both technicians and end users to communicate more easily, speeding up the entire process. Many software packages are now 100% web based or at least have some type of web interface. Indeed many customers now expect some degree of self help and find a support service on the web to be both effective and convenient.
There are three ways you can find the correct software package on helpdesklist.com:
1) You can browse through the list below.
2) You can click on column headings to sort the list by feature.
3) You can search for programs that meet your requirements.

We hope you find what you are looking for. Any comments, please send to webmaster@helpdesklist.com

 
  100% Hosting Client       More
Title Web Local ASP Access Users Clients     Cost    Info
 AboutMelvin yes yes no yes 100 See Site $699/mo  
 Aegis Help Desk no yes no no 5 5 $399.00  
 AnswerDesk no yes no yes ∞ ∞ $4250.00  
 Athos Pro no yes no no 1 ∞ $550.00  
 beCyber Software yes yes yes no See Site See Site See Site  
 BigWebDesk yes no yes yes 50 50 $1550/year  
 BridgeTrak yes yes no yes 5 5 $995.00  
 c.Support for Microsoft Exchange yes yes no yes 5 1000 $15975.00  
 Close Support 2.6 no yes no no ∞ ∞ $499.00  
 cs-Live Helpdesk yes yes no yes ∞ 1 See Site  
 Cyborg Helpdesk yes yes no yes 3 ∞ $7500.00  
 District HelpDesk yes yes yes yes ∞ ∞ $700 +  
 EasyAccessHelpDesk no yes no yes ∞ ∞ $5999.00  
 Enterprise Support yes yes no yes 10 10 $500.00  
 Exchange Help Desk no yes no yes 100 250 $295.00  
 ExDesk yes no yes yes ∞ ∞ $50/admin/mo  
 e-zHelpdesk yes yes no yes ∞ ∞ $3500.00  
 FM Easy yes yes no yes See Site See Site See Site  
 FootPrints yes yes no yes ∞ ∞ $4990.00  
  100% Hosting Client       Close
 Title Web Local ASP Access Users Clients     Cost   Info
 Fused Solutions yes yes no yes 1 ∞ $1200.00  
 Personalized User Interface    Searchable Database Cost shown represents
minimum price for users
listed
 Billable/Non Billable Time    Knowledgebase
 Asset Tracking    Call Escalation
 Reporting    Customer History
 Email Notifications        
 Notes
Web-native HelpDesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting
 Heat yes yes no yes See Site See Site See Site  
 Help + no yes no no 5 ∞ $1400.00  
 Help Desk Organizer yes yes no yes ∞ ∞ $495.00  
 Helpan HelpDesk yes yes yes yes ∞ ∞ $145.00  
 HelpDesk Expert yes yes no yes 1 ∞ $2500.00  
 HelpMaster Pro no yes no yes See Site See Site See Site  
 HelpTiger Help Desk yes no yes yes 25 1000 $700/mo  
 Hosted Help Desk yes no yes yes 5 ∞ $2125/year  
 Hosted I-Care yes no yes yes 10 50 $7500/mo  
 Incident Monitor no yes no yes 3 ∞ $3669.00  
 InfraActive yes no yes yes See Site See Site See Site  
 InstantService yes no yes yes See Site See Site See Site  
 IOS/Support yes no yes yes 10 ∞ $600/mo  
 ISIS Helpdesk yes no yes yes 5 ∞ $2500.00  
 LBE Help Desk no yes no yes 5 5 $560.00  
 Liberum HelpDesk yes yes no no ∞ ∞ FREE  
 Magic HelpDesk yes yes no yes See Site See Site See Site  
 NetKeeper helpdesk Captain no yes no yes 10 ∞ $2095.00  
 OX - Support 4 yes yes no yes 1 ∞ $499.00  
 Perfect Tracker yes yes no yes ∞ ∞ $800.00  
 Prop Web yes yes no yes 1 ∞ $8000.00  
 psTrack yes yes no yes 10 ∞ $10000.00  
  100% Hosting Client       Close
 Title Web Local ASP Access Users Clients     Cost   Info
 Revelation Helpdesk yes yes yes yes 3 ∞ $1550.00  
 Personalized User Interface    Searchable Database Cost shown represents
minimum price for users
listed
 Billable/Non Billable Time    Knowledgebase
 Asset Tracking    Call Escalation
 Reporting    Customer History
 Email Notifications        
 Notes
We built efficiency in every step for Revelation 3.2.5 Helpdesk. Our 100% web-based software gives you the tools that will reveal efficiency you never thought possible for your IT support needs. Revelation 3.2.5 makes it easier and saves time. Log a call in half the time it takes in other systems. See only the information you need. Receive email alerts based on your business rules. Revelation 3.2.5’s powerful management tools help you learn from the past, improve the present and plan effectively for the future.
 RightNow Web yes yes no yes ∞ ∞ $75000.00  
 Salesforce yes no yes no 1 none $56/mo  
 SDS HelpDesk Solutions no yes no yes ∞ ∞ $799.00  
 Simple Help Desk no yes no no ∞ ∞ FREE  
 Simple Support yes no yes yes 1 ∞ $599.00  
 Sitehelpdesk yes yes no yes 1 ∞ $700.00  
 Support Key yes yes no yes 5 300 $2999.00  
 SupportWizard yes yes yes yes 5 ∞ $4000.00  
 Taskman Pro yes no yes no ∞ ∞ $299.00  
 TicketXPert yes no yes yes 1 25 $1550.00  
 Total Topdesk no yes no yes ∞ 250 $4750.00  
 Tracker yes no yes yes ∞ ∞ $499.00  
 Tracker 1 no yes no no ∞ ∞ $9500.00 +  
 Track-It no yes no yes 5 ∞ $995.00  
 Track-Man no yes no yes 5 ∞ $695.00  
 TrackMaster G4.2 no yes no no ∞ ∞ $500.00  
 TrackWeb yes yes no yes 5 5 $15000.00  
 Triactive Systems Manager yes no yes no ∞ ∞ $10/mo  
 Visual Helpdesk yes yes no yes 20 ∞ $9500.00  
 Watkins Web Trak yes yes no yes ∞ ∞ $1500.00  
 Web Help Desk yes yes yes yes 5 5 $560.00  
 World Desk Pro yes no yes yes 1 See Site $2900.00  
 YellowFish Software yes yes yes yes 3 ∞ $1550.00  
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